BASSETERRE, ST. KITTS, DECEMBER 14TH 2007 (CUOPM)
St. Kitts and Nevis’ Prime Minister Hon. Dr. Denzil L. Douglas had a message for all service providers at the Robert L. Bradshaw International Airport.
“All of the investment of millions of dollars will be of little use to this country, if the service is not professional, if the service is discourteous, and if the service is not helpful and if the visitor experience, resulting from our service does not encourage him to return again and again and spend well needed tourist dollars with our restaurants, our taxi operators and craft vendors,” he said at the official opening of the new parking apron, new and extended taxi way, new fuel farm and resurfaced runway and existing parking apron.Prime Minister Douglas called on all operators who occupy this airport to offer the highest quality in service, no matter how small they may be.
“Cleanliness is critical. Passenger information must be up to date and forthcoming from airline operators and from the airport’s flight information system. Port Authority workers and Airline workers alike, must be punctual, have a good attendance record and must be courteous and polite without being in servitude,” said Prime Minister, who has responsibility for the St. Christopher Air and Sea Ports Authority.
Dr. Douglas said St. Kitts and Nevis is developing a tourism-oriented country and attitudes must be right. “Everyone here at this airport must be on board in creating a positive experience for our citizens, residents and visitors,” he stressed.